Terms and conditions
Pricing
The price you are booking our service for is based on the lawn size you have chosen (small, medium, large, XL) and the grass height being under 6 inches. If when we visit, either of these are considerably different, we will contact you to requote before proceeding.
Frequency
A weekly service is based on 4 visits and a fortnightly service is based on 2 visits, per subscription payment.
Refunds
We will always ensure that you receive your allotted number of visits, but we don’t refund any visits that are missed due to access issues or cancellations.
Auto-renewal
Our service automatically renews at the end of each subscription period, unless you’ve emailed us beforehand to cancel.
Payment
Our monthly subscription period is based on a 28 day billing cycle and payment is only via our easyPAY system. The first collection is after your first free cut and then regularly every month throughout the season. All payments are paused whilst we’re closed during the winter and resume in the spring.
Photos
We love to take photos of the work we do to share on our website and other social media and digital platforms. We always do this in a way not to give away the location, however if you’d rather we didn’t take photos of your lawn – please just let us know by emailing us.
100% Satisfaction Guarantee
We take pride in our work and are pleased to offer our 100% Satisfaction Guarantee. This is to give you the peace of mind that we are committed to delivering a great service every time and should any quality issues ever occur, we’ll return and put them right, as long as you notify us within 24 hours of our visit. However, if you have a fortnightly service and the issue is down to the grass growing too quickly between visits, you will need to move to a weekly frequency to continue to be eligible for the 100% Satisfaction Guarantee.
First free cut offer
We aim to complete your first free cut within one week of booking. Your first payment will come out the day before your second cut and mark the start of your subscription period.
If you request to cancel the service before your subscription starts and you have already had your first free cut, it will be charged as an individual cut. If you request to cancel the service after your subscription starts, our normal cancellation policy will apply.
The first free cut offer is only eligible for customers who continue with a subscription and may be ended at any time.
Accidental damages
We take great care whilst carrying out our work but acknowledge that sometimes certain occupational incidents can happen. On the rare occasion they do, we really apologise. Please let us know by emailing us and sending in a photo of the damage caused. We will then investigate and if found to be damage caused by us, we will cover the cost of repair or replacement, up to a maximum of £100.
Cancellation
You may cancel our service at any time by sending us an email with 28 days notice. Any payments due to fall within this period will be collected and we will carry out any cuts you have paid for (as long as access is provided). After 28 days, no further payments will be taken, but no refunds will be given.
Leaf Collection
To request to switch a lawn cut to a leaf clear instead, please email us at least 2 days before we’re due so we can let the operator know in time.
The allocated time will be based on your lawn size booking:
- Small Lawn = 15 minutes
- Medium Lawn = 30 minutes
- Large Lawn = 45 minutes
- XL Lawn = 60 minutes
Company information
MegaMow is operated by OCD Inc Limited
Registered office address: 73 Mackie Avenue, Brighton, BN1 8RD
VAT number: 338786646
Email: customer@megamow.com